Help Centre

1plusgame FAQ — Every Answer You Need, Right Here

Got a question about your account, deposits, withdrawals, slots, or live casino? The 1plusgame FAQ covers the most common topics Filipino players ask about every day. Browse by category below or scroll through the full list — most answers take under a minute to read. If you still need help after checking here, our support team is available around the clock.

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Questions Answered

Category 1

Account & Registration

Everything you need to know about signing up, verifying your account, and managing your profile on 1plusgame.

Creating a 1plusgame account is free and takes less than two minutes. Head to the Register page, fill in your full name, mobile number, and a secure password of your choice. You will then receive a one-time PIN on your registered mobile number — enter it to verify your identity and activate your account. Once verified, you can log in immediately and make your first deposit to start playing. Registration is open to Filipino players aged 21 and above, in line with responsible gaming guidelines. If you run into any issues during sign-up, our support team is available 24/7 to assist you.

For standard account verification, you will need a valid government-issued ID such as a Philippine passport, SSS card, UMID, driver's licence, or PhilSys national ID. A clear photo or scan of the front and back of your chosen ID is typically required. In some cases, a selfie holding your ID may also be requested to confirm your identity. Verification is a one-time process and is required before your first withdrawal to protect your account and comply with local regulations. Documents are reviewed securely and your personal information is never shared with third parties. Most verifications are completed within 24 hours on business days.

No — each player is permitted to hold only one active 1plusgame account. Creating multiple accounts is a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts. If you have accidentally created a duplicate account, please contact our support team immediately so the issue can be resolved without affecting your main account. All bonuses, VIP points, and balances are tied to a single verified account per player. If you have forgotten your login details, use the account recovery option on the login page rather than registering again. Maintaining a single account also ensures your gaming history and rewards are always in one place.

On the Login page, look for the account recovery or forgot password option and tap it. You will be prompted to enter your registered mobile number, after which a reset PIN or link will be sent to your phone. Follow the on-screen instructions to set a new password and regain access to your account. Make sure your new password is strong — use a mix of letters, numbers, and symbols for best security. If you do not receive the reset message within a few minutes, check that you are using the correct mobile number and try again. For further help, our support team is available around the clock.

Category 2

Deposits & Withdrawals

Straight answers on how to fund your account, cash out your winnings, and understand processing times in the Philippines.

1plusgame supports the most popular payment channels used by Filipino players, including GCash and Maya for fast mobile deposits. Bank transfers via major Philippine banks are also accepted for larger deposit amounts. All transactions are processed in Philippine pesos (PHP) so there are no currency conversion fees to worry about. Deposits are typically credited to your account instantly or within a few minutes, depending on the payment channel used. The minimum deposit amount varies by method and is clearly displayed on the cashier page when you select your preferred option. For a full list of supported channels, visit the cashier section after logging in to your account.

Standard withdrawal requests on 1plusgame are typically processed within 24 hours on business days. GCash and Maya withdrawals are usually the fastest, with many requests completed within a few hours of approval. Bank transfer withdrawals may take one to three business days depending on your bank's processing schedule. To avoid delays, make sure your account is fully verified before submitting a withdrawal request. VIP members at higher tiers enjoy priority withdrawal processing as one of their exclusive benefits — visit the VIP page to learn more. If your withdrawal has been pending for longer than expected, contact our support team with your transaction reference number for a quick resolution.

Yes, withdrawal limits apply and vary depending on the payment method you choose and your account verification status. The minimum withdrawal amount is displayed in the cashier section when you initiate a request. Maximum daily and weekly withdrawal limits are also in place to ensure secure processing for all players. Fully verified accounts generally have access to higher withdrawal limits compared to accounts that have not yet completed identity verification. VIP members at higher loyalty tiers may be eligible for increased limits as part of their membership benefits. If you need to withdraw an amount above the standard limit, contact our support team to discuss your options.

There are several common reasons a withdrawal request may be declined. The most frequent cause is an incomplete account verification — make sure your ID documents have been submitted and approved before requesting a withdrawal. Active bonus wagering requirements must also be fully met before bonus-related funds can be withdrawn. Entering incorrect payment details such as a wrong GCash number or bank account number will also result in a failed transaction. If your account has any security flags or unusual activity, withdrawals may be temporarily held pending a review. In all cases, you will receive a notification explaining the reason for the decline. Contact our support team if you need clarification or assistance resolving the issue quickly.

Category 3

Games, Slots & Live Casino

Questions about the game library, how slots work, live dealer tables, and what to expect when you play on 1plusgame.

1plusgame offers a wide catalogue of games designed to suit every type of player. The slots library features hundreds of titles from leading providers, ranging from classic three-reel games to modern video slots with bonus rounds and free spins. The live casino section brings real dealer action to your screen with tables for baccarat, roulette, blackjack, and more — all streamed in high definition. You can explore the full slots collection on the Slots page or browse featured titles on the Slot Game page. Live dealer games are available on the Live Casino page and are accessible to all logged-in members. New games are added to the library regularly so there is always something fresh to discover.

Yes, all slot games available on 1plusgame use certified Random Number Generator (RNG) technology to ensure every spin outcome is completely random and independent of previous results. The game providers on our platform are established names in the industry whose titles are regularly audited by independent testing laboratories. This means no spin is ever influenced by the size of your bet, your account history, or any other external factor. The Return to Player (RTP) percentage for each game is set by the provider and is consistent across all sessions. Playing on a licensed and regulated platform like 1plusgame gives you the assurance that the games you enjoy are genuinely fair. If you have specific questions about a game's RTP or certification, our support team can point you to the relevant information.

Absolutely — 1plusgame is built mobile-first, so the entire game library is fully accessible from your smartphone or tablet browser without needing to download anything. The platform is optimised for both Android and iOS devices, and the layout adapts automatically to your screen size for a smooth experience. If you prefer a dedicated app with push notifications and faster load times, you can grab it from the Download page. Live casino tables stream reliably on mobile data connections, though a stable Wi-Fi connection is recommended for the best live dealer experience. Slots load quickly even on standard mobile data, so you can spin from anywhere in the Philippines. Your account, balance, and game history sync instantly across all your devices.

Category 4

VIP, Bonuses & Promotions

Find out how the loyalty programme works, what bonuses are available, and how to make the most of your rewards on 1plusgame.

The 1plusgame VIP programme rewards you with points every time you place a real-money bet on any game in the platform. As your points accumulate, you move up through the loyalty tiers — each higher tier unlocks better benefits including improved cashback rates, faster withdrawal processing, and exclusive member-only promotions. Your current points total and tier status are always visible on your account dashboard after you log in. Points do not expire as long as your account remains active, so there is no pressure to rush through the tiers. The full tier breakdown, including exactly what each level offers, is available on the VIP page. Every Filipino player on 1plusgame is automatically enrolled in the programme from the moment they make their first real-money bet.

1plusgame offers a range of bonuses designed to give both new and returning Filipino players more value from every session. New members can look forward to a welcome bonus upon making their first qualifying deposit, which gives your starting balance a meaningful boost. Existing players benefit from regular reload bonuses, cashback offers, and time-limited promotions that are added to the platform throughout the year. All active bonuses are visible in the promotions section of your account dashboard as soon as you log in. Each bonus comes with clearly stated terms including wagering requirements, so you always know what is needed to unlock your winnings. Keep an eye on the promotions tab regularly — new offers are added frequently and some are available for a limited time only.

A wagering requirement is the number of times you need to play through a bonus amount before the resulting winnings can be withdrawn as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before that bonus converts to withdrawable funds. Progress toward meeting your wagering requirement is tracked automatically and displayed in your account. Not all games contribute equally to wagering — slots typically contribute 100%, while live casino games may contribute a lower percentage. Always read the specific terms attached to each bonus before activating it so you understand exactly what is required. If you have questions about a specific bonus's wagering terms, our support team can walk you through the details.

Still Have a Question?

If you did not find the answer you were looking for in the FAQ above, our support team is available 24 hours a day, seven days a week. You can also jump straight into your account to check your balance, bonuses, and game history — or sign up for free if you are new to 1plusgame.

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