Your Data, Your Rights
At 1plusgame, your personal information is treated with the same seriousness as your account security. This Privacy Policy explains what data we collect, why we collect it, how it is used, and what rights you have as a player in the Philippines. We keep things straightforward — no legal maze, just clear answers.
What We Collect and Why
We only collect what we genuinely need to run your account, process payments, and keep the platform safe for every Filipino player on 1plusgame.
When you create an account on 1plusgame, we collect your full name, date of birth, email address, and mobile number. This information is required to verify that you are at least 21 years old and legally eligible to play in the Philippines. We also collect a username and password of your choosing to secure your account. Your registration details are stored securely and are never shared with unrelated third parties. Providing accurate information at sign-up is a condition of using the platform, as it enables us to comply with applicable regulations.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your GCash or Maya account reference and transaction records. We do not store full card numbers or sensitive payment credentials on our servers — all payment processing is handled through secure, encrypted channels. Transaction histories are retained for regulatory compliance and to help resolve any disputes that may arise. We may also collect information about the timing and amounts of your transactions to monitor for unusual activity and protect your account. Your financial data is treated with the highest level of confidentiality at all times.
When you access 1plusgame on your mobile device or browser, we automatically collect certain technical data including your IP address, device type, operating system, browser version, and session duration. This data helps us optimise the platform for the devices most commonly used by players in the Philippines and diagnose any technical issues you may encounter. We also track which games you play and how you navigate the platform, so we can improve the overall experience. This usage data is analysed in aggregate and is not used to identify you personally without additional context. You can limit certain types of data collection through your device or browser settings.
In line with anti-money laundering requirements applicable to online gaming platforms serving the Philippines, we may ask you to submit a government-issued ID and a selfie for identity verification purposes. Acceptable documents include a Philippine passport, driver's licence, or SSS/UMID card. This verification process is a one-time requirement triggered when your account reaches certain activity thresholds or when you request a withdrawal above a specified amount. Verification documents are stored securely and are only accessed by authorised compliance personnel. Once verification is complete, your documents are retained only for as long as required by law.
When you contact our support team — whether through live chat, email, or any other channel — we retain records of those conversations. These records help us resolve your issue efficiently and allow us to review the quality of our support service. Communication data may include your name, account details, the nature of your query, and any attachments you provide. We do not use support communications for marketing purposes without your explicit consent. Records are kept for a reasonable period and then securely deleted in accordance with our data retention schedule.
If you opt in to receive promotional communications from 1plusgame, we collect and store your marketing preferences alongside your contact details. You may receive notifications about new games, bonuses, and platform updates via SMS or email, depending on the channels you have agreed to. You can withdraw your consent and unsubscribe from marketing messages at any time by updating your account settings or contacting support. Opting out of marketing will not affect your ability to use the platform or receive essential account-related communications. We never share your contact details with external marketing partners.
How Your Data Is Used
Your data is used only for purposes that are directly connected to running a safe, fair, and enjoyable gaming platform for players across the Philippines.
We use your registration data to create and maintain your account, authenticate your identity when you log in, and ensure that only you can access your funds and game history. Account data also allows us to apply the correct settings, bonuses, and VIP tier benefits to your profile. Without this data, we simply cannot operate your account.
Transaction data is used to process your deposits and withdrawals accurately and on time. We use this information to reconcile your account balance, issue receipts, and investigate any payment discrepancies. All financial processing complies with the payment regulations applicable to online gaming in the Philippines.
Device and usage data, combined with transaction patterns, help us detect and prevent fraudulent activity, account takeovers, and bonus abuse. Our security systems flag unusual behaviour automatically, and our team investigates flagged accounts to protect the integrity of the platform. Keeping the platform secure benefits every legitimate player on 1plusgame.
Aggregated usage data helps our product team understand which features Filipino players use most, where friction points exist, and how to prioritise future improvements. This analysis is conducted on anonymised data sets and does not involve profiling individual players. The goal is a faster, smoother, and more enjoyable experience for everyone.
Certain data — particularly identity verification records and transaction histories — must be retained to comply with anti-money laundering laws and the requirements of the relevant gaming regulatory authority. We retain this data only for as long as legally required and then dispose of it securely. Compliance is not optional, and we take our obligations seriously.
We monitor gameplay patterns to identify players who may be showing signs of problem gambling. If our systems detect concerning behaviour, we may reach out proactively to offer support resources or apply account limits in line with our Responsible Gaming commitments. This use of data is in your best interest and is never used for commercial profiling.
Your Rights as a Player
As a player based in the Philippines, you have clear rights regarding the personal data we hold about you. Here is a plain-language summary of what you can request at any time.
You have the right to request a copy of the personal data we hold about you at any time. We will provide this information in a clear, readable format within a reasonable timeframe. Your access request can be submitted by contacting our support team directly. There is no charge for a standard access request. If your request is complex or involves a large volume of data, we may need additional time to fulfil it, and we will notify you accordingly.
If any of the personal data we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update basic account details — such as your email address or mobile number — directly through your account settings. For corrections to identity documents or other sensitive records, please contact our support team and we will guide you through the process. Keeping your data accurate helps us serve you better and ensures your account remains in good standing.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected. Please note that certain data — such as transaction records and identity verification documents — must be retained for a minimum period to comply with legal and regulatory obligations. Where deletion is not possible due to these obligations, we will inform you clearly and explain how long the data will be retained. Once the retention period expires, your data will be securely and permanently deleted.